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FAQS

FAQS

How do I upload my first case?

Home > purchase > pay > home > your case will be displayed as available

How do I upload my first case?

Is a record kept of all my cases?

Yes: when a case is closed, it gets stored on the platform.

Is a record kept of all my cases?

Can I get a report detailing the specialist’s response?

Yes, you will always receive a report from the specialist. In addition, there is a comments section where you can discuss the case informally.

Can I get a report detailing the specialist’s response?

Can I choose a specific specialist?

We automatically assign your case to a specialist according to its veterinary field to guarantee the best possible service.

 

Can I choose a specific specialist?

What happens if I have a case open and I have not used up all the interactions and I want to ask something?

Contact us and we will help you.

What happens if I have a case open and I have not used up all the interactions and I want to ask something?

If I have used up the 4 interactions and the case is closed, what can I do?

If I have used up the 4 interactions and the case is closed, what can I do?

You can buy an extension for this case for however much time you need.

If I have used up the 4 interactions and the case is closed, what can I do?

How long does each case stay open?

Your case will be open for a month or until 4 interactions have been made with the specialist (4 questions with 4 responses).


How long does each case stay open?

How much does each case cost?

We are a platform for professional veterinarians. Once you have logged in to the platform, you can consult our prices.

How much does each case cost?

How do I pay for each case?

By card, bank transfer or direct debit. Contact us for more information.

How do I pay for each case?

How long will the specialist take to reply?

You will have a response to your case within 24 to 48 hours.

How long will the specialist take to reply?

How do I purchase a case?

Menu > purchase > pay > home > your case will be displayed as available

How do I purchase a case?

How our platform works

1.Register

2.Select your voucher or code

3.Upload your case

How our platform works

Where can I contact you with any queries?

You can get in touch at [email protected] or via WhatsApp on +34 637 00 13 43.

Where can I contact you with any queries?

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